$4,95 Flat Rate Shipping — FREE Shipping For Orders over $15

FAQ, Frequently Asked Questions to Erren5

Shipping

Shipping Method

Shipping costs vary depending on your exact location and shipping option.

US – $4.95
International – $9.95

Free Shipping Worldwide For Orders $50 & Above

We deliver your orders from various global storage facilities located in the  United States, Canada, Spain, as well as Singapore. Our stock is spread out over multiple warehouses facilities to deliver to you much faster, and This suggests orders consisting of several items are often send separately. You might receive one thing before the following. 
Don’t panic if you don’t receive all of your ordered items at once…they are on the way.

Like the previous question, this is potentially caused because we deliver your orders from various global storage facilities located in the United States, Canada, Spain, as well as Singapore. Our stock is spread out over multiple warehouses facilities to deliver to you much faster, and This suggests orders consisting of several items are often send separately. 

If you don’t get all your Items witing the described time, contact us at [email protected], and we will find a suitable solution for you.

We provide international shipping. However, due to the security reasons, we can’t deliver to some countries implicated in a war Zone like Syria, Yemen, Israel.

We ship orders via different mail service depending on where and from where we have to deliver your Items.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives at your country.

Shipping Time

The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping into the US and 15-20 business days for international shipping.

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company’s policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

Payment

Payment Method

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Our products are listed in US Dollar. 

Other

If your product is damaged, we are sorry about that. Please take photos and or a video, send them to [email protected]

We will arrange a new shipment within 24 hrs. We are not responsible for any damages to boxes, cases or other packagings; This is the carriers responsibility to handle them with care, we have no control over this.

We always try our best to cancel your order, however, if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes if your order hasn’t already been shipped. Once your order has been shipped we will not be able to change the order.

Your satisfaction is our aim, Here the link to our Our Refund Policy and also our Terms And Conditions

There’s a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.

A question? A recommendation? Or you find a mistake on our website? 
Feel free to contact us with the contact form just below.

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